The Window Fashions of Texas Warranty

Complete Enhanced Product Warranties

True-Wood Plantation Shutters:

Original Purchaser Guidelines:

• True-Wood shutters carry a full, in-home warranty against defects in wood materials and workmanship for as long as the original purchaser owns the home.  Repair or replacement will be at no cost to the homeowner. In the event of product design changes, defect replacements may be made using a later design.
• This lifetime warranty applies to installations within a thirty-mile radius of either of our stores. Outside of this area repairs will still be at no charge while the original purchaser owns the home; however, travel time will be subject to charges.
• This warranty applies only to installations performed by an Austin Window Fashions or a Window Fashions of Texas technician.
• This warranty does not apply to shutters that have been damaged due to water, neglect, misuse or abuse; however materials will be provided at no charge in cases where minor damage (i.e. from pets, children, and other sources) has occurred.  Trip charges to and from the home, de-installation and re-installation, and shop labor will still be subject to charge in cases of minor damage.  In the event of product design changes, damage replacements may be made using a later design.
• This warranty does not cover shutters installed on exterior locations or commercial properties. It does not cover normal wear typical to residential applications.  It does not cover acts of God.  It does not cover shutters that have been removed, modified, and/or reinstalled by anyone other than an Austin Window Fashions or Window Fashions of Texas technician.  This warranty is in lieu of all other obligations, liabilities or warranties implied or expressed.  In no event shall Austin Window Fashions, Inc. or Window Fashions of Texas be liable or responsible for incidental or consequential damage, loss, cost or expense, whether direct or indirect, resulting from product defects covered by this warranty. 

Transferability of Warranty:
Assuming proper warranty transfer procedures have been followed, the lifetime warranty against defect in wood materials continues for the life of the home; however, this transferred warranty only covers the cost of replacement materials, and does not cover travel to and from the home, de-installation and re-installation, and required shop-labor.

Paint and Stain Finish Warranty:
Painted finishes                       8 Years*
Stained Finishes                      4 Years*
*Dark tinted painted or stained colors are not warranted against fading.

Care and Maintenance:
Your custom shutters must be maintained as outlined below to ensure a long-life.
• Dust or vacuum frequently.  A lamb’s wood duster is recommended.
• Clean occasionally with a damp sponge and dry thoroughly.

O'Hair Wood Shutters Warranty

 

Hunter Douglas and Other Blind and Shade Products:

Guidelines:
• Please refer to each manufacturer’s specific warranty for the product being purchased.
• The enhanced warranty applies to the original buyer only. The warranty is not transferable.
• Provided one of our technicians performed the original installation, all manufacturers’ warranties are enhanced by including a 12 month no charge in-home repair service. This warranty enhancement begins at the time of installation. This policy applies to installations within a thirty-mile radius of either of our stores.  Outside of this area repairs will still be at no charge during the initial 12 month period; however, travel time will be subject to charges.
• Warranty service after the initial 12 month period can still be secured at no charge provided the product is delivered to and picked up at one of our showrooms.
• In home service is available for both warranted and non –warranted repairs after the initial 12 month period; however, all work will be subject to current service charges.
• This warranty does not cover product installed on exterior locations. It does not cover normal wear typical to residential applications. It does not cover acts of God. This warranty is in lieu of all other obligations, liabilities or warranties implied or expressed. In no event shall Austin Window Fashions, Inc. or Window Fashions of Texas be liable or responsible for incidental or consequential damage, loss, cost or expense, whether direct or indirect, resulting from product defects covered by this warranty.

Care and Maintenance:
See individual product instructions on care, cleaning and maintenance.

See the Hunter Douglas Limited Lifetime Warranty Here