Strongest Warranty In the Industry

Austin Window Fashions and O’Hair Shutters and Millwork are partners in providing you with beautiful and reliable custom window fashions. Our trusted warranties give you peace of mind, and our long-standing reputations and customer service assure you will be glad you bought from us. If you ever have a problem with your shutters, give us a call and we will see how we can help.

Lifetime Guarantee - Once registered, your shutters are covered for the life of the home or the life of O’Hair Shutters, Ltd.

No Cost Repair or Replacement - Accidents happen. When minor damage from pets, children, and household activity occurs, O’Hair Shutters will provide Austin Window Fashions with the components needed for repairs at no charge. In the unlikely event of any factory defect, your shutters will be repaired or replaced.*

Transferrable - O’Hair Shutters are an investment in your home, made to last for generations. The warranty transfers with home ownership so that the next family to enjoy them can have the same peace of mind as you do.*

*See full warranty for details.

True-Wood Plantation Shutters Warranty Original Purchaser Guidelines

  • True-Wood shutters carry a full, in-home warranty against defects in wood materials and workmanship for as long as the original purchaser owns the home. Repair or replacement will be at no cost to the homeowner. In the event of product design changes, defect replacements may be made using a later design.
  • This lifetime warranty applies to installations within a thirty-mile radius of any of our stores. Outside of this area repairs will still be at no charge while the original purchaser owns the home; however, travel time will be subject to charges.
  • This warranty applies only to installations performed by an Austin Window Fashions or a Window Fashions of Texas technician
  • This warranty does not apply to shutters that have been damaged due to water, neglect, misuse or abuse; however materials will be provided at no charge in cases where minor damage (i.e. from pets, children, and other sources) has occurred. Trip charges to and from the home, de-installation and re-installation, and shop labor will still be subject to charge in cases of minor damage. In the event of product design changes, damage replacements may be made using a later design.
  • This warranty does not cover shutters installed on exterior locations or commercial properties. It does not cover normal wear typical to residential applications. It does not cover acts of God. It does not cover shutters that have been removed, modified, and/or reinstalled by anyone other than an Austin Window Fashions or Window Fashions of Texas technician. This warranty is in lieu of all other obligations, liabilities or warranties implied or expressed. In no event shall Austin Window Fashions, Inc. or Window Fashions of Texas be liable or responsible for incidental or consequential damage, loss, cost or expense, whether direct or indirect, resulting from product defects covered by this warranty.

Transferability of Warranty

Assuming proper warranty transfer procedures have been followed, the lifetime warranty against defect in wood materials continues for the life of the home; however, this transferred warranty only covers the cost of replacement materials, and does not cover travel to and from the home, de-installation and re-installation, and required shop-labor.

Paint and Stain Finish Warranty

  •  Painted finishes 8 Years*
  •  Stained finishes 4 Years*

* Dark tinted painted or stained colors are not warranted against fading.

Care and Maintenance

Your custom shutters must be maintained as outline below to ensure a long-life.

  •  Dust or vacuum frequently. A lamb’s wood duster is recommended.
  •  Clean occasionally with a damp sponge and dry thoroughly.

See the Window Fashions of Texas Warranty for complete enhanced product warranties.