Customer Quotes

Our Success is Measured by Our Customers

Window Fashions of Texas: 2nd to lowest price, highest quality product, best customer service.

When looking for wooden plantation shutters, I checked out these other stores:

Lowe's: expensive, average quality
CW Floors: more expensive, good quality
Home Depot: ridiculously expensive (don't trust the posted sale price - it was almost double when they came to measure), lowest quality
Louver Shop: affordable, low and average quality (depending on product)

Window Fashions of Texas had far and away the best product. It was the only shutter I found made with mortise and tenon joints with screws, instead of dowels and glue (this may not seem like a big deal, but my older shutters upstairs which are coming apart beg to differ). Plus, it is made in Texas (the brand is O'Hair) and painted by Window Fashions of Texas in pretty much any Sherwin Williams color, which makes it easy to match to other moulding and easy to find touch up paint (although, they do give you some). Another thing I didn't realize was that some shutters, like the ones they sell at Home Depot, don't fit inside your window but lay on top of it, which is easier to mass produce but looks cheap and much less custom). Also, the Window Fashion of Texas shutters matched any of the other quality features of Hunter Douglas, which seemed like the second highest quality of the ones I looked at.  

Louver Shop had the lowest price (but only on their lower grade wooden shutter - their higher grade was comparable), but their lower price was only slightly lower than Window Fashions of Texas and they didn't have the same quality features (even on their higher priced product), and when you plan on having something for a long time, quality counts.

The sales rep for Window Fashion of Texas shutters, Brittany, is sharp as a tack and really dependable. I could send her an email with questions and get a response within an hour or two. The quote she gave me in the store didn't differ from the one I got at the in-home measure, and all the options (like hinge color, moulding style, panels per window) were included in the price so I didn't feel pressured to settle in order to save money.

She said it would take 4 weeks until install and it was 4 weeks to the day. The installer was American, not an independent contractor, and was really bright, too. He showed up on time, explained the installation and features, and everything looks fantastic. 100% satisfied.

Saved. Thanks!

First we visited the showroom. My husband was impressed with the quality of the variety of shutters we saw there. He thought you would be too expensive but we were pleased with the cost and confident we would be quality shutter. We went just to check it out. I had done a lot of research on shutters and what features were important to get quality shutters. Everything we were looking for was offered in your product. Kerry was very helpful and knowledgeable. We knew this was the right place.
The installer was professional and friendly. Explained what he was doing every step of the way. We love our shutters! They are perfect and add so much to our home. We are impressed with the quality.

-Mrs. Galvan

From the first moment I entered the Window Fashions of Texas Showroom until the last Wood Shutter was installed, I was incredibly impressed with this privately held company.

Service:  My Designer, Deborah Gray, could not have been more kind and helpful.  I had no idea what I wanted when I walked in the door and Deborah walked me all around and showed me all of the different designs and possibilities.  She followed up by looking at the Architectural Plans from my Builder, Toll Brothers.  Deborah actually came out to the house while it was still being framed in order to get a better idea of the types of window covering I should consider.  She was kind enough to listen to my phone calls describing lower quotes by many competitors and gently reminding me to go back and look at the quality and especially where the components were manufactured (Mostly in Foreign Countries with products that were not 100% wood).  The O'Hair Wood Shutters were of the highest quality and also had the longest guarantee of any other company.  The little things that Deborah did for me, such as making a special trip out to the Toll Brothers Office just to make sure the Wood Shutters matched the wood trim in the house were the differentiator for this Company.

Installation:  As all the Wood Shutters in my house were custom measured and manufactured in Texas, the installation was very easy.  Every Shutter was surgically correct and fit perfectly in the window panes.  Deborah was also there on the day the Shutters were installed, making sure everything was done perfectly.

In addition to the Shutters, Deborah also recommended a beautiful piece of art known as "Luna Piena" for a large Art Niche in my Home.  She made sure the measurements were perfect and she even recommended a "Patina Color" to match the nautical theme of my home!

As Window Fashions of Texas installed Wood Shutters on every window in my home (22), it is obviously one of the first things that visitors notice when they come in the door.  If you are thinking about Wood Shutters, look at the quality first and when you make your decision, know that this company truly delivers on the Personal Service and Installation.

Respectfully

Gregory


I never expected the euphoria associated with the plantation shutters and wooden blinds installed in my16-year-old master bedroom today!  I took down drapes; I feel like I'm in a brand new home....even better  I'm in love with my old home again.  Friends recommended Window Fashions.  Generations in one family will go nowhere else.

In comparing both prices and quality, I quickly understood their loyalty. Brittany Binder came out, showed me all possibilities, was pleasant and professional. She also provided me with nicely created paper shades while mine were being built.  The installer was equally knowledgeable, efficient, and pleasant to work with today.  I couldn't believe how quickly and masterfully he completed the work.  Then, he took the time to tell me about the lifetime warranty, etc.  He also left a small can of touch-up paint.  

I spent a small fortune having 3" plantation shutters made in Kerrville 16 years ago when we first moved into Fair Oaks Ranch. The work was excellent but expensive and took months.  I had another small company for blinds. Trust me, I will never go anywhere else again.  Like my friends, I will be loyal forever.  I'm already looking forward to replacing the 2 remaining draped rooms with shutters from Window Fashions of Texas.  You will NOT be disappointed!


Following is a transcript of a letter received from one of our customers:

To Whom It May Concern:

It is with pleasure that I take the time to send this letter to commend your staff on the professional manner in which then handled our account. We received bids from four different companies to have plantation shutters installed in our house; however, your Sales Representative was by far the most efficient and knowledgeable person I dealt with. She clearly understood our needs and was even early for the appointment. Actually, she beat me to the house.

She then carefully measured each window and reviewed the entire process with me, from explaining the difference between wood and poly wood shutters, to ordering, to financing, to color selection and finally the installation process. She quickly prepared the estimate in a very comprehensive manner with the line item description as I had requested. She also explained some of the options we could consider and invited me in to view the sample shutters at the store to get a better picture of what we could select from.

Although our Sales Person was off one of the days I visited the store, the people working that day were very helpful. Cost was important to us as it is to most people, but clearly, your staff was instrumental in helping us select your company to purchase and install the shutters.

To further compliment our satisfaction with the sales staff, your Installation Technician arrived to install the shutters, he completed a room-by-room walk through with me before he began the job, explained his background with installing shutters, and worked in a very methodical and efficient manner. His work ethics were very impressive.

My husband and I would not hesitate to recommend your company to our family, friends, and co-workers.

Thanks for a job well done and with not one fallacy… a rarity in today’s business world

Sincerely,

The Jacobs – San Antonio



While not every satisfied customer gives as much details as the one above, here are many other customer comments.

I was so glad to find a store where I could actually see the Hunter Douglas products. I looked online specifically for Hunter Douglas products available from a local showroom. Though I had researched the catalog, I wanted to SEE the product, how the cords worked, and the fabric/color choices. Online colors cannot adequately compete with seeing samples in the store.

-Park

I am very pleased with the installation of the window coverings. I've had countertops, garage doors, back doors, gutters and windows installed- this is the first time all was completed as promised the first and only trip. Thank you!

- Sheppard

The following things helped us to decide to purchase from your store: 1. Quality of product. 2. Price of product. 3. Staff and sales representative. 4. Warranty The arrangement and variety of shutters showcased in your showroom helped us to choose the shutters we wanted. Your sales representative was friendly, professional and most knowledgeable. The installer was friendly, helpful and knowledgeable. He was in and out in no time and efficiently installed our shutters. The shutters have added such an improvement in the restoration of my parents cottage home. We are very satisfied with the quality of our shutters. The craftsmanship, expert customization and design make them a "beautiful window" statement. I will recommend you to my friends.

- Hightower

Your Sales Representative was most helpful and presented ideas to help me make decisions on what would work best for my windows. She was very knowledgeable about all of the products. I am very impressed with the quality of the products and think they look good. Your installer quickly displayed his expertise and was able to answer all questions, plus give tips on how to care for the products. He was very precise about his workmanship and took pride in the completed project. He was also very neat and clean. Scheduling of the installation was easy and all coverings were available on the promised date. I’d be confident recommending your services to my friends and neighbors.

- Stuck

We have used the services of Austin Window Fashions in the homes that we have owned in Austin/Cedar Park area. Our experience with the owner, the sales personnel, and the installer has been very good. Our calls have been returned promptly and the people there know their product. They are most willing to work with the client to satisfy him or her. The company produces a superior window shutter and we would not hesitate to recommend them to others.

- Ballew

Your sales staff was very helpful in my selection of shutters. They gave me excellent suggestions that helped in the decision making process. Your installer was extremely helpful and informative on the care of the shutters. He was very polite and professional. Your office staff was polite and accommodating when scheduling the installation of the shutters. I will absolutely recommend you to my friends.

- Frady

Your sales person was just the best. She gave me confidence in my purchases as well as great customer service. Your installation technician was very responsive and even helped with an additional task which required him to drill some extra holes for us to hang some art work. We really appreciated this! The office staff was very pleasant and helpful. We will recommend you to our friends. We are sorry we have built our final home. We would love to have the opportunity to use you again!

- Brittian

Your sales person was very knowledgeable and professional. Out of all the competition I shopped, yours was by far the best. Your installer was great. He really took the time to explain things to me and did a perfect job. Prior to purchasing I shopped around and found that you had a better quality product and the lowest cost! I have already been telling my friends and family about you.

- Stork

Your Sales Representative was very helpful in the store and offered great suggestions at our home. The product looks and works perfectly, and has really dressed up our home. Your installation technical was professional, courteous and did not leave until he was sure we were completely satisfied. He did a professional seamless job, top notch in every respect. Installation was scheduled around our needs. I would not hesitate to recommend you to anyone!

-Larson

Your sales person was very professional; assessed my needs and made excellent recommendations. Your products are solid and sleek; well constructed and fashionable. Your installation technician was friendly and in and out in no time. The shutters fit perfectly as if they had been made and installed when the house was built. Of all of the improvements we’ve made to our new home buying and installing shutters was one of the best investments and certainly the most painless. I will recommend you to my friends!

- Brown

We had a small order but your salesperson treated us as though we had a ten thousand dollar order. The product we ordered looks better than we expected. Your installer was fast, polite and protected our carpet with slip-ons over his shoes. You have a first class staff and product. I will recommend you to my friends.

- Riffe

Your Sales Representative was delightful - enjoyed our meetings. She made it a pleasure to do business. Your installer was so kind yet very professional. After our initial conversation with your office staff I decided to go with your company – courtesy, personal, warm, keep it up, it works! I will recommend you to my friends.

- Warr

The entire experience was very pleasant! Everyone was very friendly and professional. I’d highly recommend you to anyone.

- Brummet

I was really pleased with your price, service, product and warranty. I’ve told several friends about A.W.F. Compare to Home Depot – Ack!

-Andrus

Everyone was professional, prompt, courteous, friendly and thorough. We will definitely use your company again.

- Klitch